Complaints and dissatisfactions

Complaints and dissatisfaction with services

CRD Foster takes pride in the quality of its services as well as the skill and care with which these services are provided. Because maintaining a high level of care is important to us, we welcome your feedback.

If you are dissatisfied with our services, please bring this to our immediate attention by contacting either:

Coordinator of Montreal Outpatient Services
(514) 486-1304

Coordinator of Inpatient and the Montérégie Outpatient Services
(450) 659-8911

If you remain dissatisfied with the response, you can call or write to:

Ms. Sylvie Côté
Local commissioner for complaints and quality of services
575 rue Adoncour
Longueuil (Quebec) J4G 2M6
Telephone: 450 928-5149 or 1 800 347-8051

You can be assisted in preparing and presenting your complaint, by calling:

  • CRD Foster Clients’ Committee: 1 877 510-0359 or
  • CAAP-Montérégie (Centre d’assistance et d’accompagnement aux plaintes):
    (450) 347-0670 or toll free at 1 800 263-0670

Are you dissatisfied with the services received?

Please let us know. All the information will be treated in a confidential manner.